Doan Ngo
San Leandro,CA
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot
Oakland, CA
08.2024 - Current
- Trained new associates on customer service and store procedures.
- Managed inventory levels and coordinated restocking of merchandise.
- Collaborated with team members to resolve customer issues effectively.
- Monitored sales floor for cleanliness and organization standards.
- Conducted performance evaluations and provided feedback to associates.
- Trained employees on new processes or procedures as needed.
Customer Service Lead
The Home Depot
Oakland, California
08.2020 - 06.2024
- Supervised customer service team to ensure high-quality support and engagement.
- Resolved complex customer issues to enhance satisfaction and loyalty.
- Assisted in inventory management and restocking processes for merchandise availability.
- Collaborated with management to enhance store policies for better customer experiences.
- Resolved escalated issues from team members or customers in an efficient manner.
- Directed customer service staff activities, including training, coaching and performance management.
Education
Bachelor of Arts - Finance
San Francisco State University
San Francisco, CA05-2020
Skills
- Customer service
- Store procedures
- Team collaboration
- Crisis resolution
- Customer engagement
- Communication skills
- Time management
- Decision-making
- Customer relations
- Problem-solving
- Problem resolution
Languages
Vietnamese
Professional
Timeline
Department Supervisor
The Home Depot
08.2024 - Current
Customer Service Lead
The Home Depot
08.2020 - 06.2024
Bachelor of Arts - Finance
San Francisco State University