Overview
Work History
Education
Skills
Languages
Timeline
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Doan Ngo

San Leandro,CA

Overview

5
5
years of professional experience

Work History

Department Supervisor

The Home Depot
Oakland, CA
08.2024 - Current
  • Trained new associates on customer service and store procedures.
  • Managed inventory levels and coordinated restocking of merchandise.
  • Collaborated with team members to resolve customer issues effectively.
  • Monitored sales floor for cleanliness and organization standards.
  • Conducted performance evaluations and provided feedback to associates.
  • Trained employees on new processes or procedures as needed.

Customer Service Lead

The Home Depot
Oakland, California
08.2020 - 06.2024
  • Supervised customer service team to ensure high-quality support and engagement.
  • Resolved complex customer issues to enhance satisfaction and loyalty.
  • Assisted in inventory management and restocking processes for merchandise availability.
  • Collaborated with management to enhance store policies for better customer experiences.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Directed customer service staff activities, including training, coaching and performance management.

Education

Bachelor of Arts - Finance

San Francisco State University
San Francisco, CA
05-2020

Skills

  • Customer service
  • Store procedures
  • Team collaboration
  • Crisis resolution
  • Customer engagement
  • Communication skills
  • Time management
  • Decision-making
  • Customer relations
  • Problem-solving
  • Problem resolution

Languages

Vietnamese
Professional

Timeline

Department Supervisor

The Home Depot
08.2024 - Current

Customer Service Lead

The Home Depot
08.2020 - 06.2024

Bachelor of Arts - Finance

San Francisco State University

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Doan Ngo