Dominic Meza
Appleton,Wisconsin
Summary
I am currently a Shift Leader at Tropical Smoothie Cafe, with a proven track record in customer service and team building and problem solving. Great in compliance and quality assurance. Passionate about having a positive work environment while achieving goals and giving good customer experiences.
Overview
6
6
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Appleton, Wisconsin
05.2023 - Current
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Maintained positive working relationship with fellow staff and management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Adhered to all health code regulations while preparing food items for customers.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Collaborated with management to set performance goals and evaluate progress.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised team of 4 during daily shifts, ensuring efficient operation and customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
Drywall Finisher
DSC drywall
Appleton, Wisconsin
06.2019 - Current
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
- Cleaned up after each job was completed including vacuuming floors and wiping down surfaces as necessary.
Education
High School
Kimberly High School
Kimberly, WISkills
- Customer service
- Team building
- Employee training
- Sales promotion
- Quality assurance
- Regulatory compliance
- Time management
- Problem solving
- Flexible schedule
- Effective communication
- Attention to detail
- Quantitative skills
- Positive attitude
- Team collaboration
Accomplishments
- honor roll student
Timeline
Shift Leader
Tropical Smoothie Cafe
05.2023 - Current
Drywall Finisher
DSC drywall
06.2019 - Current
High School
Kimberly High School
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