Dominick Garcia
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rios Automotive Inc
02.2019 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
No Degree - General Studies
Southwestern College
Chula Vista, CAHigh School Diploma -
Montgomery High School
San Diego, CA06.2021
Skills
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Understanding Customer Needs
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Answering Customer Questions
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rios Automotive Inc
02.2019 - 11.2022
No Degree - General Studies
Southwestern College
High School Diploma -
Montgomery High School
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