Aiyannah Sturdivant
Huntersville,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining payment transactions at PLS Check Cashing. Adept at handling high-pressure situations with composure and boosting team efficiency through strong leadership at Made 2 Shine. Excels in cash management and fostering positive customer interactions, significantly contributing to operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
PLS Check Cashing
06.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Special Needs Bus Monitor
Charlotte Mecklenburg School System
04.2021 - 06.2023
- Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
- Supported emergency preparedness efforts by participating in drills and maintaining knowledge of emergency procedures.
- Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
- Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
Lead Cleaner
Made 2 Shine
04.2018 - 07.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
David W Butler High School
Charlotte, NC08.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Cash handling expertise
- Refund handling
Timeline
Customer Service Cashier
PLS Check Cashing
06.2023 - Current
Special Needs Bus Monitor
Charlotte Mecklenburg School System
04.2021 - 06.2023
Lead Cleaner
Made 2 Shine
04.2018 - 07.2020
High School Diploma -
David W Butler High School
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