Dominique Reed
Fort Worth,TX
Summary
Dynamic Store Manager with a proven track record at Church's Chicken, excelling in customer service and problem-solving. Enhanced team productivity through effective training and communication, while maintaining a clean and safe environment. Skilled in inventory control and cash management, ensuring operational efficiency and positive customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tax Preparer
Jackson Hewitt
01.2015 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Store Manager
Church's Chicken
04.2023 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Guest Services /night Auditor
Quest Inn Hotel
04.2022 - 11.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Laundry Supervisor
Omni Hotels & Resorts
03.2021 - 11.2022
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
Team Leader
Long John Silver's
02.2019 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Dietary Aid
Willow Park Rehabilitation in Care
02.2018 - 08.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Nursing - Nursing Leadership And Management
Bethune-Cookman
Daytona Beach, FLHigh School Diploma -
Weatherford High School
Weatherford Texas05.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
Phlebotomy technician certification
Timeline
Store Manager
Church's Chicken
04.2023 - 01.2025
Guest Services /night Auditor
Quest Inn Hotel
04.2022 - 11.2023
Laundry Supervisor
Omni Hotels & Resorts
03.2021 - 11.2022
Team Leader
Long John Silver's
02.2019 - 03.2020
Dietary Aid
Willow Park Rehabilitation in Care
02.2018 - 08.2019
Tax Preparer
Jackson Hewitt
01.2015 - Current
Nursing - Nursing Leadership And Management
Bethune-Cookman
High School Diploma -
Weatherford High School
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