Dominique Wilson
Starkville,MS
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote business opportunities. .
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Aldi USA
Starkville, MS
08.2023 - Current
- Provided excellent customer service by helping customers locate items they were looking for.
- Complied with all health and safety regulations while performing job duties.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card transactions accurately and efficiently.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Bath and Body
Tuscaloosa, AL
03.2022 - 06.2023
- Answered customer questions and provided store information.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Member Service Representative
ECO credit union
McCalla, AL
02.2021 - 03.2022
- Assisted with the opening of new accounts and processed account maintenance requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted colleagues with tasks as needed during peak times of activity.
- Promoted available products and services to customers during service, account management and order calls.
- Profiled members to uncover opportunities for additional business.
- Answered member questions about products and services.
- Verified identity information on new accounts using established procedures.
- Completed transactions for membership renewals and extensions.
- Maintained accurate records of member interactions and transactions.
Education
Associate of Science - Nursing Assistance
East Mississippi Community College
Scooba, MS05-2018
Skills
- Customer Complaint Resolution
- Issue Resolution
- Membership Renewals
- Customer Service
- Customer Support
- Needs Assessment
- Positive and Professional
- Customer Satisfaction
- Inbound and Outbound Calling
- High-Energy Attitude
- Calm Under Pressure
- Store Maintenance
Timeline
Customer Service Cashier
Aldi USA
08.2023 - Current
Cashier
Bath and Body
03.2022 - 06.2023
Member Service Representative
ECO credit union
02.2021 - 03.2022
Associate of Science - Nursing Assistance
East Mississippi Community College