Domonique Scott
New Orleans,LA
Summary
Detail-oriented and compassionate phlebotomist skilled in venipuncture, specimen processing, and accurate data entry. Proficient in adapting communication to diverse patient populations while ensuring privacy and comfort. Strong interpersonal skills and the ability to collaborate effectively with healthcare teams to support patient care. Eager to contribute to Ochsner Health by providing high-quality laboratory support and enhancing patient outcomes.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Touro Infirmary Hospital
New Orleans, Louisiana
02.2024 - 10.2024
- Welcomed and checked in patients for scheduled appointments, ensuring all necessary paperwork was completed accurately.
- Answered multi-line phones, directed calls to appropriate departments, and scheduled patient visits.
- Verified insurance information and processed payments for services.• Managed patient records, maintaining confidentiality in compliance with HIPAA regulations.
- Coordinated with medical staff to address patient inquiries and resolve scheduling conflicts.
- Monitored office supplies and maintained an organized front desk to ensure a seamless workflow.
Volunteer Phlebotomist
St. Bernard Community Health Center
New Orleans, LA
02.2019 - 09.2022
- Conducted venipuncture and capillary collections, ensuring procedural accuracy and patient comfort
- Attained a 98% satisfaction rate from patient feedback through compassionate and attentive care
- Adhered strictly to clinical guidelines for specimen labeling, handling, and documentation to maintain sample integrity
Keyholder
Simply 10
New Orleans, LA
02.2017 - 12.2018
- Managed store opening and closing procedures, ensuring adherence to security protocols and safeguarding cash transactions
- Delivered high-quality customer service and resolved escalated issues, maintaining a satisfactory shopping experience
- Maintained inventory accuracy and upheld visual merchandising standards, achieving a 95% positive customer feedback rating
Education
Diploma - Phlebotomy
Saint Agatha Career School
Orleans, LA11.2021
Skills
- Venipuncture and Capillary Collection
- Specimen Labeling and Handling
- Patient Interaction and Comfort
- Infection Control and Safety Protocols
- Electronic Health Record (EHR) Proficiency
- Time Management and Efficiency
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Team Collaboration
- Strong Communication Skills
Timeline
Front Desk Receptionist
Touro Infirmary Hospital
02.2024 - 10.2024
Volunteer Phlebotomist
St. Bernard Community Health Center
02.2019 - 09.2022
Keyholder
Simply 10
02.2017 - 12.2018
Diploma - Phlebotomy
Saint Agatha Career School
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