Don Smith

• Strategies: Designed sales and service strategies to improve revenue and retention.
• Revenue and growth tracking: Monitored and analyzed revenue, growth, and sales metrics on a daily basis to identify trends and opportunities.
• Target Setting: Developed and implemented sales targets to drive performance and achieve business objectives.
• Training and Development: developed and implemented quality, sales and service targets to enhance team skills and knowledge.
• Led Department Meetings: organized and facilitated regular meetings to ensure alignment on goals and strategies in the EOS model.
• Policy Creation: Established and enforced company policies to maintain operational standards and compliance.
• Vendor negotiations: Worked with Vendors to negotiate prices and secure favorable outcomes for the company.
• Revenue created while employed at Davison $2,000,000

• Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Created and implemented training programs for sales, upselling, service call procedures, and customer interactions, including training schedules and protocols.
• Created on-call rotations and work schedules, including weekend service and sales rotations, to ensure coverage and optimize revenue.

Revenue created while employed by H A Sun $5,000,000

• Supervise, lead and train a team of HVAC and generator technicians, providing guidance and support to ensure high-quality service delivery
• Develop and manage work schedules, including training, and on-call rotations.
• Provide technical assistance and troubleshooting support to technicians in the field, ensuring timely and effective resolution of service issues.
• Conduct training sessions to enhance the technical skills and knowledge of the team including safety protocols and best practices.
• Monitor and evaluate the quality of work performed by technicians ensuring compliance with industry standards and company policies.

• Performed troubleshooting on electronic circuits and systems to identify issues and implement effective solutions.
• Conduct regular preventative maintenance to extend the lifespan of equipment and prevent breakdowns.
• Respond to emergency repair calls to restore system functionality promptly.
• Interact with customers to explain issues, provide recommendations, and ensure five star service.
• Maintain accurate records of services performed, including work orders, maintenance logs, and parts used.
• Revenue created while at Thornton and Grooms $750,000