Donald Edwards
Mount Vernon
Summary
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Queens
05.2025 - Current
- Trained new ramp agents on safety protocols and equipment usage to enhance operational readiness.
- Operated ground support equipment, ensuring safe and efficient aircraft handling.
- Handled passenger luggage, mail, and cargo while adhering to safety and privacy protocols.
- Followed safety procedures such as using reflective gear while working on the ramp.
Cargo Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
Jamaica
09.2022 - 05.2025
- Maintained organized electronic and physical filing systems to facilitate quick document retrieval.
- Assisted in onboarding new employees by developing orientation materials and training resources.
- Provided comprehensive administrative support to staff members, managing document copying, scanning, filing, and supply ordering.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
Cashier
Popeye's Restaurants
Stamford
10.2021 - 08.2022
- Collected payments and provided accurate change.
- Assisted customers in locating specific products and provided answers and advice to meet their needs.
- Worked with front-end staff to address customer inquiries and ensure efficient service.
- Completed daily recovery tasks to maintain clean and organized areas, enhancing customer experience.
Stocking Associate
Walmart
Norwalk
01.2022 - 05.2022
- Arranged product on shelves following merchandising guidelines.
- Stocked merchandise by UPC codes and read labels to match.
- Broke down and discarded empty packaging and boxes after stocking products.
- Inspected items received for damage or other issues.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
Label Machine Operator
Aurora Products
Orange
06.2021 - 09.2021
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Prepared machine for production processes by equipping with required tools and parts.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Met or exceeded target for on-time customer shipments.
Education
Some College (No Degree) - Information Technology
Monroe College
The Bronx, NYSkills
- Customer Service
- POS Systems
- Problem Solving
- Merchandise Packaging
- Reliable and Responsible
- Work Task Prioritization
- Cooperative Attitude
- Load Planning
- Effective Communication
- Analytical Skills
- Attention to detail
- Customer assistance
Timeline
Ramp Agent
Delta Air Lines, Inc
05.2025 - Current
Cargo Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
09.2022 - 05.2025
Stocking Associate
Walmart
01.2022 - 05.2022
Cashier
Popeye's Restaurants
10.2021 - 08.2022
Label Machine Operator
Aurora Products
06.2021 - 09.2021
Some College (No Degree) - Information Technology
Monroe College