Donald Otway Jr
Gurnee,IL
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
9
9
years of professional experience
Work History
Bar Manager
FiftyK Corp
Fox Lake, IL
06.2013 - Current
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
- Improved customer service rankings by resolving issues quickly and accurately.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
Education
Bachelor of Food Management And Business -
Le Cordon Bleu College of Culinary Art
Chicago, IL05.2013
Associate Of Arts And Sciences -
Kishwaukes College
Malta, IL05.2011
Skills
- Conflict Resolution
- Training and Development
- Scheduling
- Strategic planning
- Recipes and menu planning
- Recruitment
- Team Building
- Basset License Trained
- Training and mentoring
Timeline
Bar Manager
FiftyK Corp
06.2013 - Current
Bachelor of Food Management And Business -
Le Cordon Bleu College of Culinary Art
Associate Of Arts And Sciences -
Kishwaukes College
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