Kayla Dillingham
Parma,OH
Summary
Accomplished Bar Manager with a proven track record at Local Bar 30, enhancing customer service rankings through effective issue resolution and staff training. Expert in team leadership and conflict resolution, I have significantly fostered a loyal customer base by maintaining high service standards and overseeing financial management. Skilled in money handling and customer relations, I ensure a welcoming atmosphere and operational excellence.
Overview
8
8
years of professional experience
Work History
Bar Manager
Local Bar 30
07.2017 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
Bar Manager
Bonkers Cafe
06.2016 - 06.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Psychology
Kent State University
Kent, OHHigh School Diploma -
Saint Joseph Academy
Cleveland, OH06.2013
Skills
- Team Leadership
- Training and mentoring
- Customer Relations
- Issue Resolution
- Supervisory Experience
- Performance monitoring
- Customer Service
- Money Handling
- Conflict Resolution
Affiliations
- Ennis Court Assisted Living
Timeline
Bar Manager
Local Bar 30
07.2017 - Current
Bar Manager
Bonkers Cafe
06.2016 - 06.2017
Psychology
Kent State University
High School Diploma -
Saint Joseph Academy
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