Summary
Overview
Work History
Education
Skills
Timeline
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Donald Ross

Toronto

Summary

Dynamic and results-driven professional with extensive experience as a Rideshare Driver for Lyft and Uber, excelling in customer service and safety compliance. Proven track record of enhancing passenger satisfaction through effective communication and relationship building, leading to numerous positive reviews. Skilled in route optimization and time management, ensuring timely and efficient service delivery.

Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.

Overview

26
26
years of professional experience

Work History

Rideshare Driver

Lyft And Uber
08.2018 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Delivery Driver

Various
01.2006 - 08.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Auto Sales Consultant

Catrone Chrysler
04.2002 - 02.2006
  • Drove team revenue totals by bringing in top sales numbers.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
  • Qualified and followed-up on potential new customer leads.
  • Demonstrated flexibility in adapting to changing customer needs and preferences, ensuring a tailored sales approach for each individual.
  • Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
  • Developed strong rapport with clients through effective communication and active listening skills.
  • Provided ongoing support to clients after purchase completion, addressing concerns or questions to maintain satisfaction levels.
  • Accompanied customers and demonstrated performance features on test drives.

Auto Sales Consultant

Moon Twp Olds, Mazda,Ford
02.1999 - 04.2002
  • Drove team revenue totals by bringing in top sales numbers.
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Maximized showroom appeal by organizing attractive displays featuring new models or special promotions as needed.
  • Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
  • Qualified and followed-up on potential new customer leads.
  • Developed strong rapport with clients through effective communication and active listening skills.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Provided ongoing support to clients after purchase completion, addressing concerns or questions to maintain satisfaction levels.
  • Accompanied customers and demonstrated performance features on test drives.

Education

No Degree - Business Administration

Kent State University
East Liverpool, OH

Skills

  • Customer service
  • Safety compliance
  • Route optimization
  • GPS navigation
  • Communication skills
  • Sales techniques
  • Schedule management
  • Passenger transportation
  • Relationship building
  • Active listening
  • Time management
  • Test drive facilitation
  • Appointment setting

Timeline

Rideshare Driver

Lyft And Uber
08.2018 - Current

Delivery Driver

Various
01.2006 - 08.2018

Auto Sales Consultant

Catrone Chrysler
04.2002 - 02.2006

Auto Sales Consultant

Moon Twp Olds, Mazda,Ford
02.1999 - 04.2002

No Degree - Business Administration

Kent State University

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Donald Ross