Donald Williams
Atlanta,Ga
Summary
I am an experienced Server and customer service specialist offering over 5 years of amazing service . I am a down to earth high energy professional Server who loves to consistently interact with guest from all walks of life. I am a reliable team member and an effective communicator. I am hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Successful at handling tables of all sizes with accuracy and impeccable service skills. I love to drive guest satisfaction and promote long-term loyalty. I know for a fact that I work better under pressure in fast paced environments. I truly believe hospitality is going above and beyond for every guest and creating memorable experiences that last for a lifetime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Alma Cocina
Atlanta, GA
01.2023 - 10.2023
- I had to have a thorough knowledge of all menus, including wine lists.
- I had to be able to recommend, compare and contrast menu items and discuss ingredients, recipes and and preparations alternatives.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- I had to have thorough knowledge of the Alma cocina restaurant concept, history, and personnel.
- Demonstrated excellent salesmanship skills
- Attained a thorough working knowledge of the P.O.S register system and accurately communicate all orders to the kitchen and bar in a timely manner
- Took guest orders in a timely manner.
- Described menu items and specific ingredients to all guests.
- Acknowledge guests with specific allergies and accommodated them by offering other healthy non allergic alternatives.
- Ran all food to guests including assisting other servers whenever necessary.
- Identified and solved any problems related to any guest dissatisfaction and complaints.
- Maintain effective communication with guests through regular check-backs.
- Complete all assigned sidework and opening/closing duties.
Retail Ambassador Supervisor
World of Coca-cola
Atlanta, GA
01.2020 - 01.2022
- Help customers find products on the sales floor
- Covered for associates who needed a break
- Effectively communicated to customers what the coca-cola brand is all about
- Helped management create employee schedules
- Replenish the sales floor with new products
- Perform and check inventory/Cycle counts
- Stocking various products
- Answered all customer concerns
- Ensure standards for quality, customer service and health and safety are met
- Ticketing and merchandising
- Greet all guests when they come in
- Drive coca-cola sales through effective product knowledge
- Helped management create employee schedules
- Overlooked and signed off on employee daily tasks.
Server/Server Assistant
Atlas Buckhead
Atlanta, GA
03.2018 - 11.2019
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered each course swarm style
- Talk to guests about the history of the menu and the restaurant
- Presented checks and thanked guests for coming in.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Banquet Server/Server/Room Service Server
Ruth-Chris Steak House
Atlanta, GA
02.2016 - 02.2018
- Setup Banquet Rooms and Broke down Banquet Rooms
- I had to have a thorough knowledge of all menus, including wine lists, beer, and back bar products.
- I had to be able to recommend, compare and contrast menu items and discuss ingredients, recipes and and preparations alternatives.
- I had to have thorough knowledge of Ruthchris restaurant concept, history, and personnel.
- Buttered steaks and carried steaks on 500 degree plates
- Demonstrated excellent salesmanship skills
- Attained a thorough working knowledge of the P.O.S register system and accurately communicate all orders to the kitchen and bar in a timely manner
- Took guest orders in a timely manner.
- Described menu items and specific ingredients to all guests.
- Acknowledge guests with specific allergies and accommodated them by offering other healthy non allergic alternatives.
- Ran all food to guests including assisting other servers whenever necessary.
- Identify and solve any problems related to any guest dissatisfaction and complaints.
- Maintain effective communication with guests through regular check-backs.
- Complete all assigned sidework and opening/closing duties.
- Served guests in the dining room and in our 3 banquet rooms
- Did room service for the entire Embassy Suites Hotel
- Took guest orders over the suite service phone
- Delivered food to guests in suite service Rooms
Server
Carrabba's Italian Grill
Ellenwood, GA
04.2013 - 01.2016
- Greeted guests with oil,herbs, and bread
- Informed customers of daily specials and signature menu items.
- Took guests on a tour of our menu and answered any questions regarding the menu
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- We always followed the ten steps of service outlined by Carrabba's Italian grill.
- Cleared table after every course and marked table for next course
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented checks to guests and thanked them for coming in
Server
Applebees
Atlanta, GA
06.2009 - 02.2013
- I always followed the ten steps of service
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted tables and asked what beverages the guests were having that evening
- Always took the guest on a tour of our menu and answered any questions the guests had
- Asked For ID for alcohol drinkers
- Marked the table for drinks and appetizers
- Cleared the appetizer plate and marked them for their entrees
- We always did 2 minute check backs during each step of service
- I love to get to know guests on a more personal level in the event they come back
- Cleared tables/prebussed tables
- Presented checks
- Thanked the guest for coming in today
- Made sure all my side work was done for the day.
Education
Associate of Applied Science - Biology Teacher Education
Tech High School/Metro Atlanta
05.2008
Skills
- High-Volume Dining
- Wine Pairings
- Point of Sale (POS) System Operations
- Guest Engagement
- Buffet Setup and Takedown
- Multi-tasking
- Attention to detail and active listener
- Suggestive Selling
- Excellent verbal communication skills including (SMILING)
- Service Prioritization
Certification
- FOOD HANDLERS CARD/CERTIFICATION
- ALCOHOL CERTIFICATION
Hobbies
- AMAZON FBA
- READING
- TRAVELING
- WORKING OUT
- Working
Timeline
Server
Alma Cocina
01.2023 - 10.2023
Retail Ambassador Supervisor
World of Coca-cola
01.2020 - 01.2022
Server/Server Assistant
Atlas Buckhead
03.2018 - 11.2019
Banquet Server/Server/Room Service Server
Ruth-Chris Steak House
02.2016 - 02.2018
Server
Carrabba's Italian Grill
04.2013 - 01.2016
Server
Applebees
06.2009 - 02.2013
Associate of Applied Science - Biology Teacher Education
Tech High School/Metro Atlanta