Donavan Hodgson
San Francisco,CA
Summary
Scheduling Supervisor and Office Administration Professional experienced with planning complex schedules, leading teams, managing people and programs.
Overview
7
7
years of professional experience
Work History
Scheduling Supervisor
United States Air Force
10.2023 - Current
- Supervised a team of 12 to execute an operational schedule for 135 personnel across 8 sections, achieving a 100% execution success rate.
- Enhanced scheduling efficiency through the development and deployment of a new tracking system, leading to a 20% decrease in schedule discrepancies.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Fostered collaboration among team members by encouraging open dialogue about scheduling preferences or concerns.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
Customer Support Team Lead
United States Air Force
10.2019 - 10.2023
- Managed a four-person team responsible for the oversight and sustainment of 63 administrative programs for 292 members with 100% accountability.
- Ensured 100% compliance with Department of Defense drug testing protocols through the efficient distribution and management of 262 notification actions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Streamlined support processes for improved efficiency and reduced response times.
- Implemented training programs to enhance team knowledge and performance, resulting in higher customer satisfaction rates.
- Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
Cell Phone Sales Associate
Cricket Wireless
12.2018 - 06.2019
- Outperformed peers and exceeded sales targets by 50%, garnering a promotion to Store Manager.
- Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
- Demonstrated adaptability by quickly learning about new mobile devices or plans as they were introduced into the market and efficiently integrating them into my selling strategies.
Education
Associate of Science - Business Administration
City College of San Francisco
San Francisco, CA01-2026
Some College (No Degree) - Communications
Air Force Classroom Instructor Course
Hill Air Force Base, UT07-2024
Leadership
Airman Leadership School
Tyndall Air Force Base, FL08-2022
Some College (No Degree) - Business Administration
Gulf Coast State College
Panama City, FLBusiness Administration
Aquinas College
Grand Rapids, MISkills
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management Skills
- Critical Thinking
- Customer Service and Support
- Personnel Scheduling
- Schedule Organization
- Workflow Optimization
- Office Administration
- Staff Management
Timeline
Scheduling Supervisor
United States Air Force
10.2023 - Current
Customer Support Team Lead
United States Air Force
10.2019 - 10.2023
Cell Phone Sales Associate
Cricket Wireless
12.2018 - 06.2019
Associate of Science - Business Administration
City College of San Francisco
Some College (No Degree) - Communications
Air Force Classroom Instructor Course
Leadership
Airman Leadership School
Some College (No Degree) - Business Administration
Gulf Coast State College
Business Administration
Aquinas College
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