Donavan Howlett
Louisville,KY
Summary
Knowledgeable manager with over 5+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Five Below
Louisville, KY
08.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Handled scheduling for store shifts to achieve adequate staffing.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Answered numerous calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
Manager
Ovrdrive
Louisville, KY
01.2021 - 08.2023
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Created training modules and documentation to train staff.
- Recruited and trained new employees to meet job requirements.
- Coached, mentored and trained team members in order to improve their job performance.
- Created and managed budgets for travel, training and teambuilding activities.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Shift Leader
Louisville Zoo
Louisville, KY
02.2018 - 12.2019
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Resolved customer complaints promptly and professionally.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Central High School
Louisa, KY05-2021
Skills
- Customer Relations
- Operations Oversight
- Stock Management
- Store Organization
- Business Development
- Records Management
- Billing
- Staff Scheduling
- Customer Service Management
- Sales Growth
- POS Systems Operations
- Relationship Building and Management
- Customer Experience
- Employee Scheduling
- Attention to Detail
- Store Opening and Closing
- Staff Management
- POS Systems
- Shift Scheduling
- Incident Reports
- Performance Evaluations
- Employee Coaching
- Team Management
- Scheduling Coordination
- Hiring and Training
- Vendor Management
- Staff Supervision
- Pricing and Markdowns
- Customer Service
- Cash Auditing
- Team Building and Leadership
Timeline
Assistant Store Manager
Five Below
08.2023 - Current
Manager
Ovrdrive
01.2021 - 08.2023
Shift Leader
Louisville Zoo
02.2018 - 12.2019
High School Diploma -
Central High School