Dondray Williams
Fairburn,GA
Summary
Luxury-minded sales professional with strong experience in high-end customer service, clienteling, and consultative selling. Skilled at building long-term client relationships, delivering personalized styling guidance, and maintaining elevated brand standards.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Land Rover South Atlanta
Union City, GA
10.2024 - Current
- Presented high-end product features tailored to client needs and lifestyles.
- Guided customers through pricing and financing options, ensuring a seamless purchase experience.
- Built and nurtured relationships to drive repeat business and referrals.
- Provided premium customer service that enhanced client satisfaction and loyalty.
- Maintained strong product and market knowledge.
Internet Sales Consultant
Rick Hendrick Chevrolet of Duluth
Duluth, GA
10.2022 - 10.2024
- Converted high-volume online leads into showroom appointments, resulting in increased sales.
- Delivered engaging in-person and digital product demonstrations, enhancing client understanding and satisfaction.
- Negotiated pricing and tailored offers to individual customer needs.
- Managed detailed reporting in CRM and dealer systems (Reynolds & Reynolds, CDK).
- Supported marketing initiatives to boost customer engagement and awareness of product offerings.
Claims Adjuster
Delta Dental of California
12.2020 - 10.2022
- Conducted investigations of claims to assess coverage and establish settlement values, ensuring accurate and fair resolutions.
- Drafted comprehensive statements detailing findings, damages, and payment recommendations to support informed decision-making.
- Drafted statements outlining findings, damages, and payment recommendations.
- Guided customers through complex claim processes, enhancing understanding and ensuring smooth navigation of required steps.
Education
High School Diploma -
Saginaw High School
Saginaw, MISkills
- Consultative sales
- Upselling strategies
- Lead Conversion Strategies
- Luxury clienteling
- High-End Customer Experience
- Luxury Product Presentation
- Product knowledge
- CRM management
- Sales Performance Analysis
- POS Transactions & Retail Operations
- De-escalation techniques
Timeline
Sales Consultant
Land Rover South Atlanta
10.2024 - Current
Internet Sales Consultant
Rick Hendrick Chevrolet of Duluth
10.2022 - 10.2024
Claims Adjuster
Delta Dental of California
12.2020 - 10.2022
High School Diploma -
Saginaw High School