Donia Hassan
West Palm Beach,FL
Summary
Recent college graduate eager to enter the work force. Adaptable professional with a proven track record at Lynoras, where I excelled in providing exceptional customer service and resolving conflicts with empathy. Skilled in event coordination and front desk management, I bring a strong work ethic and a team-player attitude, ensuring seamless operations and enhanced customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
The Cove Club
05.2024 - 07.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Checked in members and residents.
Event Coordinator Intern
Lynoras
01.2023 - 05.2024
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Maintained status reports for client projects.
- Created event menus.
Hostess
Lynoras
09.2022 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Receptionist
Fitness Hub Studios
10.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Made sales of membership packages.
- Sold retail items.
Education
Bachelor of Arts - Public Relations
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05.2024
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Professional demeanor
- Friendly
- Attention to detail
- Team player
Certification
- CPR Certified
- Stop the Bleed Certified
Timeline
Concierge
The Cove Club
05.2024 - 07.2024
Event Coordinator Intern
Lynoras
01.2023 - 05.2024
Hostess
Lynoras
09.2022 - 05.2024
Front Desk Receptionist
Fitness Hub Studios
10.2021 - 11.2022
Bachelor of Arts - Public Relations
Palm Beach Atlantic University - West Palm Beach
- CPR Certified
- Stop the Bleed Certified
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