Summary
Overview
Work History
Education
Skills
Timeline
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Donna Harris

Galveston

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Crew Member

McDonald's
06.2024 - 06.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Customer Service Support Agent

MLS BC/Carnival Cruise Line
04.2019 - 04.2024
  • Assisted with passenger Debarkation
  • Managed passenger traffic thru Customs
  • Oversaw luggage claim
  • Verified documentation for Embarkation
  • Provided exceptional customer especially ADA passengers

Food Preparation Worker

The Personnel Store
01.2010 - 12.2018
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

No Degree - Business Economics

Howard University
Washington, DC
05-1983

Skills

  • Customer service
  • Teamwork and collaboration
  • Integrity and honesty
  • Multitasking and organization
  • Time management
  • Cash handling
  • Retail sales
  • Fine dining experience
  • Hospitality
  • Safety awareness
  • Food preparation
  • Heavy lifting

Timeline

Crew Member

McDonald's
06.2024 - 06.2025

Customer Service Support Agent

MLS BC/Carnival Cruise Line
04.2019 - 04.2024

Food Preparation Worker

The Personnel Store
01.2010 - 12.2018

No Degree - Business Economics

Howard University

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