Donna Keryakous
Sterling Heights,Michigan
Summary
Proven track record in driving sales growth and building lasting client relationships, notably at Land Rover. Excelled in roles requiring strong negotiation and customer service skills, complemented by proficiency in Excel and CRM software. Recognized for outstanding achievements, including numerous sales awards, showcasing the ability to exceed targets and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Car Salesperson
Land Rover
2023.03 - 2024.01
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries using CRM
Bartender
Meshico Tacos And Tequila
2023.02 - 2024.01
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Trust
2020.02 - 2023.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Front Desk Customer Service Representative
Equitable Adviors
2022.06 - 2023.02
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
Mortgage Loan Officer
Captial Home Mortgage
2021.07 - 2022.05
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product in terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Customer Service and Sales
Dream Market
2018.08 - 2021.07
- Increased sales by building strong relationships with clients and providing exceptional customer service.
- Boosted branch sales by cross-selling banking products and services to customers.
- Delivered exceptional customer service by promptly addressing client inquiries, resolving concerns, and providing market insights to drive sales growth.
- Recognized as a top performer with numerous awards from the company for outstanding sales achievements and superior customer service skills.
Education
Bachelor of Finance - Finance
Oakland University
Rochester Michigan 01.2025
High School Diploma -
My Virtual Academy
Virtual Academy 02.2020
Skills
- Strong negotiation
- Building rapport
- Strong sales
- Excel, microsoft, javascript proficiency
- Strong customer service
- POS software and CRM software knowledge
- Relationship Building
Certification
-Real Estate License
-Esthetician license
Timeline
Car Salesperson
Land Rover
2023.03 - 2024.01
Bartender
Meshico Tacos And Tequila
2023.02 - 2024.01
Front Desk Customer Service Representative
Equitable Adviors
2022.06 - 2023.02
Mortgage Loan Officer
Captial Home Mortgage
2021.07 - 2022.05
Bartender
Trust
2020.02 - 2023.04
Customer Service and Sales
Dream Market
2018.08 - 2021.07
Bachelor of Finance - Finance
Oakland University
High School Diploma -
My Virtual Academy
-Real Estate License
-Esthetician license
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