Donna Nelson
Lake Butler
Summary
Adaptable leader with experience in customer service and vehicle maintenance. Known for strong communication skills and the ability to identify effective solutions, committed to safety, enhancing team performance and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Love's Travel Stops & Country Stores Inc.
Ellisville
2025 - Current
- Provided exceptional customer service, fostering a welcoming environment for customers throughout shifts.
- Contributed to store-wide marketing initiatives that successfully attracted more customers and increased sales revenue.
- Identified effective solutions to minimize issues and address problems swiftly.
- Trained and motivated employees, enhancing professional skill development and team cohesion.
Service Advisor
All-Pro VW, BMW, Porsche
Ocala
2007 - 2009
- Educated vehicle owners on service options and tailored recommendations to enhance their ownership experience.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained accurate customer records using dealership management software to support efficient service delivery.
- Promoted and recommended additional products or services to enhance customer satisfaction and increase sales.
Mechanic, apprentice
Diversified Auto Repair
Laurel
1993 - 1995
- Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Ordered necessary replacement parts from suppliers.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ04-2012
Trade Diploma - Diesel Mechanics
Diesel Institute of America
Cheverly, MD04-1985
Skills
- Customer service and support
- Customer relationship management
- Team leadership and training
- Vehicle maintenance and safety
- Cost estimation and management
Timeline
Shift Lead
Love's Travel Stops & Country Stores Inc.
2025 - Current
Service Advisor
All-Pro VW, BMW, Porsche
2007 - 2009
Mechanic, apprentice
Diversified Auto Repair
1993 - 1995
Bachelor of Science - Business
University of Phoenix
Trade Diploma - Diesel Mechanics
Diesel Institute of America