DONNA SAUNDERS
STERLINGTON,LA
Summary
Motivated office professional with proven skills in managing appointments, meetings and events. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
31
31
years of professional experience
Work History
Receptionist
Hudson Potts & Bernstein Law Office
Monroe, LA
08.2021 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Administrative Assistant
City of Monroe
Monroe, LA
05.2016 - 12.2019
- Coordinated purchases for new supplies such as paper, toner, and writing implements
- Trained employees in company procedures and standards to keep team members operating consistently
- Improved office policies continuously and enforced rules to meet administrative objectives
- Entered data manually and scanned documents to maintain databases
- Handled phone calls, digital communications, and packages for 15-person office
- Coordinated files, checked time cards, and use to process bi-weekly payroll
- Completed Payroll for 3 different departments
- Managed communication between team members, setup passwords for IT Department
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms
- Returned pulled files to proper locations to maintain easy staff access
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail
- Supported IT by handling day-to-day needs and special projects with good multitasking and research skills
- Coded and processed accurate invoices to obtain timely payments
- Followed up with vendors, managers, and other employees to resolve open issues and discrepancies
- Coded and processed accurate invoices to obtain timely payments
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions
- Scheduled meetings and assisted in making travel arrangements
- Updated office calendar with new meetings, events and appointments to avoid overbooking
Sales Manager
Williams Equipment & Supply
Monroe, LA
02.2008 - 09.2015
- Connected with customers to build trust and leverage consultative sales techniques
- Determined price schedules and discount rates to maintain competitive positioning
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues
- Directed and coordinated activities involving sales of manufactured products, for contractors and other subjects of sale
- Taught the sales team how to connect with customers and build long-term, productive relationships
- Determined price schedules and discount rates
- Engaged customers to quickly identify needs, negotiate contracts
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business
- Researched current markets to determine value of used for construction, pipelines, chemical companies, bridge and hwy jobs
- Payroll, time sheets
- Worked with department of 5 managers to meet staffing and resource levels for expected demands
- Coordinated air travel, ground transportation, and accommodations for clients
- Coordinated catering events for special occasions and business events
- Maintained calendars for management team
Dispatcher
Waste Management
Monroe, LA
10.1996 - 11.2007
- Dispatched work orders seamlessly by carefully monitoring schedules and resources
- Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
- Supported seamless deliveries by assisting with accidents, delays, and product shortages
- Maintained databases and dispatch logs with daily data
- Reviewed dispatch needs in and communicated with drivers to execute services
- Scheduled shipments and followed-up with all parties to maintain current shipment status
- Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page
- Received and prepared work orders
- Prepared daily work and run schedules
- Organized daily assignment and run schedules for individuals and crews
- Payroll, time sheets call log
Insurance Verification Specialist
Union General Hospital
Farmerville, LA
02.1993 - 10.1996
- Devised workflows to provide clear onboarding instructions and procedures
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity
- Scanned and indexed face sheets, progress notes, and insurance verification forms to update medical information
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Prepared for next day's patients by pulling charts and making confirmation calls
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Maintained knowledge base of evolving products to understand callers' needs and direct calls to appropriate departments
- Answered incoming calls on multi-line system and greeted customers using appropriate greeting
- Responded promptly to phone and email communications to quickly facilitate customer requests
- Answered general inquiries about products and services and resolved simple issues and concerns, preventing unnecessary long call duration
Education
High School Diploma - Accounting
Downsville High
Downsville, LASkills
- Scheduling
- Purchasing coordination
- Clerical support
- Manage correspondence
- Employee relations
- Report preparation
- Employee file maintenance
- Prepare paychecks
- Timesheet review
- Process paperwork
- Data entry
- Organization
- Updating spreadsheets
- Processing payroll
- Vendor relationship management
- Payment calculation
- Transaction coding
- Statement review
- Organized calendar for management
- Set up and planned catering for business events
- Made reservations as needed for management
- Lotus Notes Software
- Office 365
- Research
Timeline
Receptionist
Hudson Potts & Bernstein Law Office
08.2021 - 06.2024
Administrative Assistant
City of Monroe
05.2016 - 12.2019
Sales Manager
Williams Equipment & Supply
02.2008 - 09.2015
Dispatcher
Waste Management
10.1996 - 11.2007
Insurance Verification Specialist
Union General Hospital
02.1993 - 10.1996
High School Diploma - Accounting
Downsville High