Donna Smith
Shreveport,LA
Summary
Dynamic property management professional with a proven track record at Westdale Asset Management. Enhancing resident satisfaction and increasing occupancy rates. Skilled in payment processing and adept at maintaining compliance with housing regulations. Strong interpersonal skills foster positive relationships, while expertise in Yardi streamlines operations and improves revenue generation.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Westdale Asset Management/ Stone Canyon Apartments
Shreveport, LA
01.2023 - 05.2025
- Evaluated units before and after resident transitions to ensure lease compliance and readiness.
- Coordinated with maintenance team for timely service request completion, improving resident satisfaction.
- Maintained exceptional customer service standards for both current and prospective residents.
- Handled resident payments and maintained current account records.
- Verified income documentation, credit history, and criminal background checks to ensure compliance with Fair Housing Regulations.
- Generated monthly occupancy and rent collection reports to aid property manager.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Property Manager
AGPM, LLC/ Cypress Ridge Apartments
Nacogdoches, TX
10.2016 - 11.2017
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and residents.
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for residents and maintaining property aesthetics.
- Followed up on delinquent residents and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective rese to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough resident screenings.
Property Manager
Tac Real Estate/ Rebel Road Apartments
Vivian, LA
11.2015 - 08.2016
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted thorough resident screenings to ensure reliable and respectful tenant base.
- Enhanced resident satisfaction by addressing and resolving maintenance issues promptly.
Property Manager
Mac Real Estate/ Vivian Elderly Apartments
Vivian, LA
10.2013 - 01.2015
- Maintained positive relationships with residents through clear communication and prompt responses to inquiries or concerns.
- Supported smooth resident move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Completed final move-out walk-throughs with residents to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Education
GED - GED
Bossier Parish Community College
Bossier City, LASkills
- Property management
- Payment processing
- Records and database administration
- Expertise in Yardi
- Event planning
- Strong interpersonal skills
- Property inspection
- Resident and eviction laws
- Payment management
Timeline
Assistant Manager
Westdale Asset Management/ Stone Canyon Apartments
01.2023 - 05.2025
Property Manager
AGPM, LLC/ Cypress Ridge Apartments
10.2016 - 11.2017
Property Manager
Tac Real Estate/ Rebel Road Apartments
11.2015 - 08.2016
Property Manager
Mac Real Estate/ Vivian Elderly Apartments
10.2013 - 01.2015
GED - GED
Bossier Parish Community College