Donna Underwood
Williamsburg,VA
Summary
Part-time licensed Realtor supporting buyers and sellers throughout all phases of real estate transactions. Provides accurate and detailed information to clients and company. Committed to customer service excellence.
Desiring part-time to full-time employment in a position where communication and customer service skills are top priority.
Overview
7
7
years of professional experience
Work History
Licensed Realtor
Self-employeed/Brokered By Exp Realty
Williamsburg, VA
08.2018 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Advised and informed prospective clients on current market activities and conditions.
- Used Transaction Desk, Dotloop and SkySlope to create and prepare documents such as purchase agreements.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Regional Sales Representative
Criterion, Inc
Williamsburg, VA
08.2014 - 09.2015
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Researched potential clients and markets to prepare for appointments.
- Demonstrated products and specific features at customer locations and special events.
- Networked at events and by phone to expand business profits and revenues.
Sales Associate
J Crew Factory
Williamsburg, VA
08.2012 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Marketing
University of Delaware
Newark, DE12.1987
Skills
- New Home Sales and Consulting
- Property Tours
- Print and Digital Advertisement
- Adaptability and Flexibility
Timeline
Licensed Realtor
Self-employeed/Brokered By Exp Realty
08.2018 - Current
Regional Sales Representative
Criterion, Inc
08.2014 - 09.2015
Sales Associate
J Crew Factory
08.2012 - 08.2014
Bachelor of Science - Marketing
University of Delaware
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