Donna Worrell
FL
Summary
Dynamic professional with a rich background in educational and retail settings, including a pivotal role at Charleston County Schools. Excelled in creating engaging learning environments and boosting sales targets by implementing effective strategies. Skilled in customer service and multitasking, with a proven track record of enhancing student achievement and exceeding sales goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mike's Subs
09.2024 - Current
- Work front counter, and other areas.
- Take orders, prepare meals, and collect payments.
- Demonstrate strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Work well with teammates and accepted coaching from management team.
PGA Associate Reading Teacher
Charleston County Schools
08.2013 - 05.2022
- Created positive and engaging environment in classroom that encouraged literacy skills.
- Boosted student fluency rates by utilizing effective instructional strategies during small group instruction.
- Supported struggling readers through individualized interventions and progress monitoring, leading to improved reading levels.
- Contributed to school-wide literacy initiatives by participating in committees focused on curriculum development, assessment practices, and teacher training programs.
Fragrance Sales Associate Seasonal
Dillard's Department Store
11.2013 - 01.2014
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Consistently exceeded individual sales goals while contributing to overall store success.
- Established rapport with clientele by actively listening to their preferences and needs.
- Implemented effective upselling techniques, promoting additional products such as cosmetics or body care items alongside fragrances.
- Provided excellent customer service.
After-School Site Coordinator
Charleston County Schools
08.2004 - 07.2013
- Developed individualized learning plans for students requiring additional support, ensuring that their academic needs were met in the after-school setting.
- Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
- Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.
- Managed day-to-day operations of expanded learning program.
Sales Associate
Pier 1 Imports Inc
11.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Student Concern Specialist
Charleston County Schools
08.2003 - 05.2011
- Advocated and mediated for students in problem situations.
- Provided support for diffusing potential conflict situations.
- Developed and implemented School Safety Plan and enforced safety rules and regulations.
- Scheduled and conducted truancy meetings with parents and students.
Education
Bachelor of Arts - Psychology
Cheyney State University
Cheyney, PA12-1977
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Accomplishments
2011-2012 Employee of the Year
Certification
- Therapeutic Foster Parent
- CPR and First Aid Certification - American Red Cross
Timeline
Crew Member
Jersey Mike's Subs
09.2024 - Current
Fragrance Sales Associate Seasonal
Dillard's Department Store
11.2013 - 01.2014
PGA Associate Reading Teacher
Charleston County Schools
08.2013 - 05.2022
Sales Associate
Pier 1 Imports Inc
11.2012 - 02.2013
After-School Site Coordinator
Charleston County Schools
08.2004 - 07.2013
Student Concern Specialist
Charleston County Schools
08.2003 - 05.2011
Bachelor of Arts - Psychology
Cheyney State University