Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Donovan wiggins

Queens,NY

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

2
2
years of professional experience

Work History

Sales Associate

The Paper Store
Queens, NY
12.2024 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Prepared merchandise for purchase or rental.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Assisted customers with product selection, sizing and styling.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided accurate information about products, prices and services.
  • Identified needs of customers promptly and efficiently.

Conselor

Common Point
Queens, NY
09.2022 - 08.2024
  • Helped children with homework and problems.
  • Made fun activities with the kids to help them obtain a growth mindset.
  • Used strong interpersonal communication skills to convey information to others.
  • Met with other volunteers and program leaders to discuss new service opportunities.
    Supported staff with clerical work and other office tasks.

Sales Advocate

Walmart
Queens, NY
09.2023 - 01.2024
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted customers in selecting products that best fit their needs.
  • Prepared and delivered appropriate presentations on products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Replenished and arranged items to maintain appearance.
  • Negotiated deals and handled complaints or objections.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) - Bussiness Adminstration

Queensborough Community College
Oakland Gardens, NY

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Policy and procedure adherence
  • Listening skills
  • Flexible schedule
  • Very good at communicating with others to reach our goals toward a sale
  • Sales expertise
  • Friendly and outgoing
  • Problem-solving skills
  • Cleaning techniques
  • Reading comprehension skills
  • Customer service
  • Verbal and written communication
  • Sales strategies

Custom

  • Very friendly with others.
  • Great interpersonal skills.
  • Very helpful with customers

Timeline

Sales Associate

The Paper Store
12.2024 - Current

Sales Advocate

Walmart
09.2023 - 01.2024

Conselor

Common Point
09.2022 - 08.2024

Some College (No Degree) - Bussiness Adminstration

Queensborough Community College

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Donovan wiggins