Doraly Ruiz
St. George,UT
Summary
Results-driven Shift Leader known for exceptional quality control and strong communication skills. Successfully trained and managed teams to enhance productivity and customer experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dutch Bros Coffee
Saint George , UT
05.2020 - 06.2024
- Supervised daily operations and maintained a positive work environment.
- Trained new team members on customer service and drink preparation.
- Monitored quality control for beverages and food items served.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory and ensured timely restocking of supplies.
Warehouse Order Puller
Paparazzi Accessories
Saint George , UT
05.2018 - 11.2019
- Selected and packed products according to customer orders accurately.
- Collaborated with team members to streamline order fulfillment processes.
- Communicated effectively with supervisors regarding inventory needs and issues.
- Inspected orders for accuracy and completeness prior to shipment.
- Prepared labels for shipments using shipping software applications.
Kitchen Supervisor
Fiesta Fun Family Fun Center
Saint George, UT
07.2017 - 04.2018
- Supervised kitchen staff and coordinated daily food preparation schedules.
- Ensured compliance with food safety and sanitation regulations.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Frozen Yogurt Shop Worker
Menchie's Frozen Yogurt
Saint George, UT
01.2017 - 04.2017
- Prepared and served frozen yogurt in various flavors and toppings.
- Operated cash register and processed transactions accurately.
- Delivered exceptional customer service by addressing customer needs promptly and courteously.
- Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
Education
High School Diploma -
Snow Canyon High School
Saint George, Utah05-2018
Skills
- Customer service
- Quality control
- Employee training
- Task delegation
- Order fulfillment
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Dutch Bros Coffee
05.2020 - 06.2024
Warehouse Order Puller
Paparazzi Accessories
05.2018 - 11.2019
Kitchen Supervisor
Fiesta Fun Family Fun Center
07.2017 - 04.2018
Frozen Yogurt Shop Worker
Menchie's Frozen Yogurt
01.2017 - 04.2017
High School Diploma -
Snow Canyon High School
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