Doreen Gewlas
Natick,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Home Depot
Natick, MA
08.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Medical Secretary
Harvard Vanguard Medical Associates
Wellesley, MA
10.2008 - 09.2017
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Plymouth Carver High School
Plymouth, MA06.1973
Skills
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Answering Customer Questions
- Customer Service and Assistance
- Patient and Empathetic
Gardening,Cooking
This past year I decided to try my hand at gardening. I find it to be a great stress reliever and very rewarding. And cooking has always been something I loved.
Timeline
Customer Service Representative
Home Depot
08.2018 - 02.2020
Medical Secretary
Harvard Vanguard Medical Associates
10.2008 - 09.2017
High School Diploma -
Plymouth Carver High School
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