Dorentina Iberhysaj

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
• Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.

• Tended to guests with professionalism.
• Coordinated booking schedules efficiently.
• Handled incoming calls and responded to emails promptly.
• Handled transaction processing tasks effectively.

• Scheduled staff shifts to ensure smooth daily workflows.

• Completed inventory for salon supplies, ensuring accuracy of stock levels.

•Addressing client questions on products and services with friendliness and proficiency.