Doris Cruz

• Reviewed files and records to obtain information and response
• Administered payroll and maintained proper documentation of employee personnel.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Coded and entered daily invoices with in-house accounting software.
• Filed and submitted insurance claims.
• Assessed medical codes on patient records for accuracy.

Women's health clinic

• Generate Referral, Processing referral in house or outside
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Answered patient questions and fielded complaints to resolve issues.
• Obtained proper authorization and identification to release confidential medical records.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Verified demographics and insurance information to register patients in computer system.
• Coordinating with BCCHP and Authorization-Tracking pap results and follow up for womens exams

Care coordinator/ Administrative MA

• Schedule visit-virtually and in person
• Insurance verification
• Entering Vaccination, rerouting Faxes, scanning documents
• Chronic Care Management -starting care plan/monthly reviews-addressing any concerns with PCP's
• Medical assistance-office staff HIPPA Certification.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Responded to patient callbacks and phone-in prescription refill requests.
• Organized charts, documents and supplies to maintain team productivity.
• Incorporated outside records into charts and EHR.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Processed orders for medical supplies and lab equipment.
• Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.

• St Joseph Hospital ERHealth unit coordinator.
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• Transcribed physicians' orders to aid in medical care and minimize medical errors.
• Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
• Maintained unit supplies and equipment for medical staff and patient care needs.
• Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
• Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
• Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
• transfer to ER st Clare for PSR
• Obtained necessary signatures for privacy laws and consent for treatment.
• Verified demographics and insurance information to register patients in computer system.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Maintain medical records, coordinate patient admissions, transfers, and discharges, and triage incoming information.
• Patient services representative- verified demographics of patient and insurance.
• Scheduling patient for outpatient services. Walk in for ER or radiology.
• Filing L&I Claim, mobile accidents
• Tricare verification and sending claims
• Epic EHR

• Cashier
• Customer service
• Helping customers with pumping gas
• Answering phone , transferring calls

• Cashier for all shifts. Maintain store clean and stock the fridge and assist customer with pumping gas.

• Cashier in drive thru and front cashier. Help with customer orders packing them for them as well.
• Customer service and providing translation as well for Hispanic customer.
• Trained new employees and help mangers on the floor.