Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Draven Hobbs

Pilot Travel Centers
Monteagle ,TN
1
Certification
4
years of professional experience

Dynamic and results-driven professional with extensive experience at Pilot Travel Centers, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and food preparation, consistently recognized for boosting team morale and productivity while maintaining high standards of service.

Work History

Crew Member

11 Months
Pilot Travel Centers | 11.2025 - 10.2026
  • Provided friendly customer support at register and across store areas.
  • Used POS system to handle purchases, refunds, and payments accurately.
  • Replenished merchandise, food items, and supplies to keep displays organized.
  • Prepared fresh food and beverages while following safety and sanitation standards.
  • Supported front counter, drive-thru, and other store areas.
  • Took customer orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management.
  • Collaborated with team members to complete orders.
  • Helped guests find product locations, pricing details, and service support.
  • Improved customer satisfaction through fast, friendly service at register.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Resolved customer complaints quickly to improve guest experience.
  • Boosted team morale, supporting stronger productivity and lower turnover.
  • Processed customer payments accurately through cash register.
  • Prepared coffee and tea and replaced drink station syrups.
  • Recorded daily shift details, including food prepared, used, and leftover.

Brickmason

3 Months
Andrew | 05.2025 - 08.2025
  • Laid brick and block to construct walls, arches, and structural surfaces.
  • Read blueprints and layout plans to align masonry work with project specifications.
  • Mixed mortar to proper consistency for stable, durable installations.
  • Measured, cut, and shaped materials to fit corners, openings, and design details.
  • Repaired damaged masonry, restoring structural integrity and appearance.
  • Maintained safe work areas by following site safety standards and equipment procedures.
  • Examined existing brick buildings to gauge need for repairs.
  • Utilized common power and hand tools to complete each masonry project.
  • Performed building foundation layout with proper use of measuring tools.
  • Collaborated with other construction professionals to ensure seamless integration of brickwork into overall building design.
  • Maintained a safe working environment by adhering to safety protocols and properly utilizing personal protective equipment.
  • Optimized workflow efficiency by regularly maintaining tools and equipment in optimal working condition.
  • Completed projects on time and within budget by effectively managing work schedules and prioritizing tasks.

Crew Member

1 Year 3 Months
McDonald's | 02.2023 - 05.2024
  • Cleaned counters, dining areas, restrooms, and fuel-adjacent common spaces.
  • Supported shift readiness by checking inventory and replenishing high-demand items.
  • Followed company procedures for cash handling, food safety, and store operations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.

Crew Leader

9 Months
The Caverns | 06.2023 - 03.2024

Checked work areas for hazards and reinforced compliance with safety requirements.

  • Supported crew members during event setup, teardown, and venue readiness tasks.
  • Helped coordinate daily assignments to keep production workflows organized and on schedule.
  • Trained new staff on safety procedures, equipment handling, and work standards.
  • Coordinated daily assignments to keep production workflows organized and on schedule.
  • Led crew members during event setup, teardown, and venue readiness tasks.
  • Communicated event needs between departments to support smooth backstage operations.
  • Supported guest service standards by ensuring venue spaces remained clean and prepared.
  • Trained employees in time management and proper ways to complete job duties.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Established clear communication channels within team, preventing misunderstandings and boosting efficiency.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials onto trucks and trailers.
  • Provided labor support to carpenters, masons and other skilled trades.

Education

High School Diploma

Grundy County Highschool | Coalmont, TN | 05.2025

Skills

Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Cash handling
Customer engagement
Taking orders
Interactive communication skills
Flexible schedule
Drive-thru operations
Heavy lifting
Store opening and closing
Food running
Team player

Certification

Welding

Timeline

Crew Member

Pilot Travel Centers
11.2025 - 10.2026Read More

Brickmason

Andrew
05.2025 - 08.2025Read More

Crew Leader

The Caverns
06.2023 - 03.2024Read More

Crew Member

McDonald's
02.2023 - 05.2024Read More

Grundy County Highschool

High School Diploma
Read More
Draven Hobbs