Dreson Frazier
Amarillo,TX
Summary
Energetically propelled customer satisfaction at every previous Employer by innovatively resolving issues and enhancing service quality. Excelled in multitasking across roles in every role I was assigned to, significantly boosting efficiency without sacrificing quality. Skilled in both customer service and mechanical knowledge, adept at fostering positive environments and streamlining processes for optimal productivity.
Overview
3
3
years of professional experience
Work History
Crew Member
Rosas Cafe
Amarillo, TX
12.2021 - 03.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency at all times.
- Worked front counter, drive-thru, dishwasher, cook, maintenance, opener and closer. Which consisted in handling customer orders, prepared and served food, managed transactions, sanitized areas, restock supplies, prepped and cooked the food, and much more daily tasks.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Team Member
Pak-A-Sak
Amarillo, TX
03.2023 - 01.2024
- Worked with manager to implement new policies and procedures when required, actively contributing to a positive work environment for all team members.
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Utilized strong problem-solving skills in order to address customer complaints or issues effectively, ensuring satisfaction while maintaining professionalism throughout the interaction.
Associate
Walmart
Amarillo, TX
01.2024 - Current
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer engagement leading to repeat visits.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with colleagues by working together efficiently and communicating, making a healthy work environment.
Education
Associates - Instrumentation Technician
Amarillo College
Amarillo, TX03.2025
Skills
- Customer Service
- Time Management
- Works well Under-Pressure
- Attention to Detail
- Computer Skills
- Work Planning and Prioritization
- Multitasking and Organization
- Troubleshooting
- Power Tools and Equipment
- Mechanical Knowledge
Timeline
Associate
Walmart
01.2024 - Current
Team Member
Pak-A-Sak
03.2023 - 01.2024
Crew Member
Rosas Cafe
12.2021 - 03.2023
Associates - Instrumentation Technician
Amarillo College