Drew Dei Rossi
Norwalk,CT
Summary
- Self-motivated with a customer service oriented mentality and dependable while achieving high performance with minimal supervision
- Reliable and friendly who quickly learns and masters new concepts and skills
- Strengths include team leadership, oral and written communication, complex problem-solving and multitasking in fast-paced environments
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Vineyard Vines
Edgartown, MA
05.2024 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
Customer Service Representative
Vineyard Vines
Stamford, CT
07.2021 - 05.2024
- responsible for communicating with our customers via phone, email, live chat, and social media regarding online, phone, and in store orders, issues and experiences
- Understand and implement exceptional customer experiences with each personal interaction
- Assisted other departments with a multitude of projects on an as needed basis
- Helped with onboarding/training new employees
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Crew Lead|Assistant Store Manager
Vineyard Vines
Palo Alto
10.2018 - 07.2021
- Retained existing customers and substantially grew the customer base and sales volume through outreach
- Trained associates on making connections with customers and product knowledge
- Supported management team on daily operational tasks and customer interactions
- Analyzed business metrics on a weekly basis to meet projected business demands
- Scheduled sales associates to maximize profits and best benefit the store while accommodating customers and completing tasks
Education
Junipero Serra High School
San Mateo, CA06-2016
Skills
- Customer Relations
- Detail oriented
- Issue Resolution
- Excellent time management
- Outstanding communication
- Training and development
- Proficient in systems such as Zendesk and Sprout
Timeline
Assistant Store Manager
Vineyard Vines
05.2024 - Current
Customer Service Representative
Vineyard Vines
07.2021 - 05.2024
Crew Lead|Assistant Store Manager
Vineyard Vines
10.2018 - 07.2021
Junipero Serra High School