Drew Herter
Morgantown
Summary
Goal-driven and fast learning worker who excels in a variety of workplace situations. Works well with others and alone, possess great leadership abilities that can be used when called upon. Biggest strength is top quality customer service in both high and slow paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
The Wow! Factory
Morgantown
05.2024 - Current
- Trained and mentored new team members on operational procedures to ensure seamless integration into the team.
- Provided exceptional customer service to enhance guest experiences.
- Conducted inventory checks and maintained stock levels for supplies.
- Resolved customer issues effectively to enhance satisfaction and foster loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to sustain high productivity and exceptional customer service.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
Private Music Instructor
Self-employed
Morgantown
01.2024 - Current
- Instructed students on various instruments and musical techniques, fostering skill development and musical appreciation.
- Assessed student progress through regular evaluations and feedback sessions.
- Cultivated positive learning environment, enhancing student engagement and promoting individual growth.
- Tailored lesson plans to target varied learning styles.
- Integrated music fundamentals into lessons, facilitating understanding of concepts and theories.
Prep Cook
Pizza Al's II
Morgantown
10.2021 - 05.2023
- Prepared fresh ingredients for pizza and other menu items daily.
- Assisted chefs in assembling pizzas to meet customer specifications and enhance dining experience.
- Collaborated with team members to meet high-volume service demands.
- Maintained cleanliness and organization of kitchen workstations to support efficient food preparation.
- Followed food safety guidelines to ensure safe food handling practices.
- Operated kitchen equipment like ovens and slicers with care.
- Restocked supplies and ingredients to ensure kitchen readiness and uninterrupted service throughout shifts.
Education
Bachelor of Arts - Multimedia
West Virginia University
Morgantown, WV12-2025
High School Diploma -
University High School
Morgantown, WV05-2021
Skills
- Customer service
- Operational procedures
- Inventory management
- Effective communication
- Team leadership
- Staff training
- Policy and procedure enforcement
- Issue resolution
- Positive attitude
- Cash handling
Certification
- Google Analytics Certification
Timeline
Shift Leader
The Wow! Factory
05.2024 - Current
Private Music Instructor
Self-employed
01.2024 - Current
Prep Cook
Pizza Al's II
10.2021 - 05.2023
Bachelor of Arts - Multimedia
West Virginia University
High School Diploma -
University High School