Drucila Clark
Phoenix,AZ
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
A Tooth Doctor For Kids
12.2018 - Current
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Developed and maintained relationships with Community Organizations and Insurance Plans.
- Analyzed and reported on key performance metrics to senior management.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Practice Manager
A Tooth Doctor For Kids
06.2009 - 12.2018
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Supervised team of 15 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Dental Assistant
A Tooth Doctor For Kids
05.2000 - 06.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Education
No Degree - Organizational Leadership
Leadership Academy
American Dental Partners12.2015
Associate of Applied Science - Health Care
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2001
Skills
- Knowledge of Performance Tracking
- Federal Regulations
- Compliance Management
- Staff Supervision
- Maintenance Scheduling
- Change Management
- Team Leadership
- Inventory Control
- Customer Service
- P&L Management
- Operations Oversight
Certification
- X-ray Certification, DANB - 2002
- Coronal Polish Certification, DANB - 2005
Timeline
Regional Operations Manager
A Tooth Doctor For Kids
12.2018 - Current
Practice Manager
A Tooth Doctor For Kids
06.2009 - 12.2018
Dental Assistant
A Tooth Doctor For Kids
05.2000 - 06.2009
No Degree - Organizational Leadership
Leadership Academy
Associate of Applied Science - Health Care
Maricopa Community Colleges - South Mountain Community College
- X-ray Certification, DANB - 2002
- Coronal Polish Certification, DANB - 2005
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