DULCE GOMEZ
Fort Wayne,IN
Summary
Positive and upbeat Front Desk Rep successful at balancing guest and business needs. Bilingual Translator. Well-organized in managing check-in and check-out procedures. Good multitasking, planning and communication skills. As well as crossed train in the dental field.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Lakewood Family Dental
Fort Wayne, IN
02.2022 - Current
- Assisted with scheduling appointments for patients.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage.
Sterilization Technician
Lakewood Family Dental
Fort Wayne, IN
04.2023 - 03.2024
- Cleaned, disinfected, and sterilized all dental instruments using autoclaves.
- Recorded sterilization cycle parameters for each load in the log book.
- Stocked supplies such as instrument trays, wrapping materials, surgical gowns.
- Assisted with inventory management of sterile supplies including ordering dental supplies.
- Sanitized equipment.
- cleaned treatment rooms .
- restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Assistant Store Manager
Crazy 8
Fort Wayne, IN
03.2016 - 04.2019
- Supervised a team of employees
- provided ongoing training to ensure high levels of customer satisfaction.
- cashiering
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts
- Maintained inventory by checking merchandise
Key Holder Supervisor
Charlotte Russe
Fort Wayne, IN
08.2014 - 03.2016
- Provided employees with feedback on job performance.
- Implemented loss prevention measures to protect against theft and fraud.
- Assisted customers in locating products throughout the store.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Set store goals.
- Counted and balanced registers.
Education
GED -
South Side High School
Fort Wayne, IN06-2016
Dental Program
Anthis Career Center
Fort Wayne, IN06-2016
Skills
- Customer Service Management
- Deposit and withdrawal processing
- Patient Relations
- Knowledge of dental terminology
- HIPAA Compliance
- Office Opening and Closing
- Patient Scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Sterilization Technician
Lakewood Family Dental
04.2023 - 03.2024
Front Desk Receptionist
Lakewood Family Dental
02.2022 - Current
Assistant Store Manager
Crazy 8
03.2016 - 04.2019
Key Holder Supervisor
Charlotte Russe
08.2014 - 03.2016
GED -
South Side High School
Dental Program
Anthis Career Center
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