Dustan Turmess
Duyea,PA
Summary
Proven track record in enhancing customer engagement and satisfaction, demonstrated at Future Call Telemarketing through targeted cold calling and lead generation. Skilled in both customer service and efficient multitasking, achieving high-quality outcomes in fast-paced environments. Excelled in roles requiring strong email and telephone etiquette, alongside a commitment to excellence and continuous learning.
Overview
7
7
years of professional experience
Work History
Telemarketer
Future Call Telemarketing
01.2000 - 09.2000
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Ranch Hand
Bev Pagnotti
10.1993 - 10.1998
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
Line Cook
Gsi
04.1994 - 10.1994
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepcook
Larry Fisk
04.1993 - 10.1993
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Baker Cashier
Aunt Bonnies Cookies
04.1993 - 10.1993
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
GED -
Visalia Adult School
Visalia, CA06.1995
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
hike mtn bike trout fish
exercise
Timeline
Telemarketer
Future Call Telemarketing
01.2000 - 09.2000
Line Cook
Gsi
04.1994 - 10.1994
Ranch Hand
Bev Pagnotti
10.1993 - 10.1998
Prepcook
Larry Fisk
04.1993 - 10.1993
Baker Cashier
Aunt Bonnies Cookies
04.1993 - 10.1993
GED -
Visalia Adult School
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