Dustin Cuellar
Moreno Valley,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Los Angeles, CA
02.2023 - Current
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Brewed and served coffee and tea with preferred add-ins.
- Wiped down tables and equipment, swept and refilled stock.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
Sales Manager
Carters Oshkosh
Culver City, CA
05.2019 - 02.2023
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Supported sales team members to drive growth and development.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
West Adams Preparatory High School
Los Angeles, CA06-2015
Skills
- Customer Service
- Customer Engagement
- Inventory Management
- Inventory Tracking
- Inventory Restocking
- Line Efficiency
- Initiative and Self-Motivation
- Quality Control
- Attention to Detail
Languages
Spanish
Professional
English
Professional
Timeline
Crew Member
McDonald's
02.2023 - Current
Sales Manager
Carters Oshkosh
05.2019 - 02.2023
High School Diploma -
West Adams Preparatory High School