Dwayne Clark
10137 Prince Place Apt#,MD
Summary
Dynamic Pro Services Supervisor at Lowe's with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in training and mentoring teams while implementing strategic plans that drive efficiency. Certified forklift operator adept at negotiating vendor contracts, achieving significant budget savings, and fostering a culture of excellence.
Overview
25
25
years of professional experience
Work History
Department Supervisor
Lowe's
09.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Submitted reports to senior management to aid in business decision-making and planning.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Pro Services Supervisor
Lowes Home Improvment
08.2019 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple associates.
- Streamlined inventory management processes, leading to more organized and efficient stock handling.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Customer Order Specialist
Home Depot
01.2000 - 08.2019
- Provided exceptional customer service, resolving issues promptly and professionally.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
Education
N/A - General Studies
Prince George's Community College
Upper Marlboro, MDDiploma -
Oxon Hill High School
Oxon Hill, MDSkills
- Training and mentoring
- Goal oriented
- Customer service
- Strategic planning
- Coaching and mentoring
- Forklift operator certification
Timeline
Department Supervisor
Lowe's
09.2022 - Current
Pro Services Supervisor
Lowes Home Improvment
08.2019 - 04.2021
Customer Order Specialist
Home Depot
01.2000 - 08.2019
N/A - General Studies
Prince George's Community College
Diploma -
Oxon Hill High School