Dwayne Richards
Bronx,NY
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in operations management and team performance. Skilled in schedule oversight and cash handling, I effectively trained staff and enhanced customer experiences. Dependable and responsible, I thrive under pressure, ensuring compliance with quality standards while fostering a motivated work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
05.2023 - 09.2025
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
Laborer
Tyson Foods
01.2018 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Provided labor support to carpenters, masons and other skilled trades.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
Shift Manager
Kmart, Sears Holding
01.2010 - 2016
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Managed staff hiring, training and supervision.
Security Officer
Copacabana Nightclub
02.2002 - 10.2009
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
High School Diploma - Academics
Our Savior Lutheran High School
The Bronx, NY06.1998
Skills
- Schedule oversight
- Sales strategies
- Operations management
- Cash handling
- Valid Driver's license
- Clean driving record
- Dependable and responsible
- General laborer
- Forklift operation
Certification
Forklift operation
Timeline
Shift Manager
McDonald's
05.2023 - 09.2025
Laborer
Tyson Foods
01.2018 - 05.2023
Shift Manager
Kmart, Sears Holding
01.2010 - 2016
Security Officer
Copacabana Nightclub
02.2002 - 10.2009
High School Diploma - Academics
Our Savior Lutheran High School