Dyanna El-Kawa
Northville,Michigan
Summary
Results-oriented General Manager with a strong track record in driving sales and profitability through strategic planning and operational efficiency. Expertise in P&L management, financial analysis, and team development, consistently delivering high performance in competitive restaurant environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
HopCat
Detroit, MI
09.2024 - Current
- Manage full P&L responsibilities and develop strategic plans to drive business growth and profitability.
- Drove and oversaw $4.6M+ in annual sales for high-volume restaurant, contributing to overall business growth.
- Lead a team of 65+ employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Analyze market trends and competitor activities to identify opportunities for improvement and innovation.
- Cultivated strong relationships with key stakeholders, enhancing collaboration and partnership opportunities.
- Oversaw and grew event sales through Perfect Venue, generating $35-$40k in additional monthly revenue.
General Manager
Adachi
Bloomfield Hills, MI
08.2023 - 08.2024
- Generate over $5.6M+ in annual sales, exceeding YOY sales by 16%.
- Transformed business operations, achieving sustainable growth and increased profitability.
- Managed P&L, developing budgeting and cost control strategies that optimized financial performance.
- Created and conducted training programs for staff, enhancing service procedures and boosting guest retention.
General Manager/GMP
Chili's (Brinker International)
Rochester Hills, MI
02.2019 - 08.2023
- Oversee P&L management, streamlining reporting processes to enhance financial transparency.
- Refined cost-control protocols to manage inventory effectively and minimize expenses and waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, trained, and evaluated employees to align with performance indicators and improve team productivity.
- Trained newly hired managers in a 10-week course on restaurant operations- Would train newly hired managers for a 10 week course before placing them in their home store.
- Ranked number three in the brand Q1 & Q2 for 2022.
Assistant Manager
Chili's (Brinker International)
Warren, MI
10.2016 - 02.2019
- Collaborated with General Manager to develop and implement strategic initiatives that enhanced restaurant performance.
- Trained employees on additional job positions to ensure role coverage and improve team performance.
- Oversaw inventory management and supply ordering.
- Assumed responsibilities for front-of-house and heart-of-house management, ensuring smooth operations.
Server/Bartender
Chili's (Brinker International)
Canton, MI
02.2013 - 10.2016
- Delivered exceptional guest service in fast-paced, high-volume environment, ensuring accuracy and attention to detail.
- Upsold premium products, contributing to increased sales and enhanced restaurant profitability.
- Assisted in training new servers on restaurant procedures and menu items.
Education
Associate of Business Administration -
Schoolcraft Community College
Livonia, MISkills
Certification
- ServSafe Certified
- ServSafe Proctor
References
- Beverli Frank, Area Director (2013-2023), (734) 620-2873
- Chef Lloyd Roberts, Peer, (248) 269-3016
Timeline
General Manager
HopCat
09.2024 - Current
General Manager
Adachi
08.2023 - 08.2024
General Manager/GMP
Chili's (Brinker International)
02.2019 - 08.2023
Assistant Manager
Chili's (Brinker International)
10.2016 - 02.2019
Server/Bartender
Chili's (Brinker International)
02.2013 - 10.2016
Associate of Business Administration -
Schoolcraft Community College