Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Cervantes

Student
Alsip,IL

Summary

Dynamic and results-oriented professional with proven expertise in customer engagement and multitasking. Excels at enhancing customer satisfaction and streamlining operations, showcasing exceptional teamwork and attention to detail. Skilled in handling cash transactions and cultivating positive work environments, I have a track record of improving service efficiency and team collaboration.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
05.2024 - 01.2025
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Sales Floor Associate

Dollar Tree
05.2023 - 09.2023
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.

Education

Associate of Science - Computer Science

Moraine Valley Community College
Palos Hills, IL
05.2001 -

Skills

Customer service

Customer engagement

Multitasking and organization

Time management

Teamwork and collaboration

Attention to detail

Timeline

Crew Member

McDonald's
05.2024 - 01.2025

Sales Floor Associate

Dollar Tree
05.2023 - 09.2023

Associate of Science - Computer Science

Moraine Valley Community College
05.2001 -

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