Dylan Flowers
Downers Grove,IL
Summary
Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction.
Overview
11
11
years of professional experience
Work History
Retail Sales Consultant
Best Buy
09.2023 - 07.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Maintained a Book of Business to follow up with clients and jobs that were being worked on.
Retail Sales Associate
Best Buy
09.2018 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Baseball Umpire
Downers Grove Youth Baseball
03.2013 - 10.2019
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
Education
Bachelor of Science - Political Science
Carthage College
Kenosha, WI05.2024
High School Diploma -
Downers Grove South High School
Downers Grove, IL05.2019
Skills
- Customer Satisfaction
- Sales Development
- Negotiation
- Upselling strategies
- Collecting payments
- Product Demonstrations
- Building rapport
- Purchase Recommendations
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- POS System Operation
- Store Opening and Closing
Huge Tech Enthusiast
Loves building my own computers and has the hardware knowledge to sell!
Timeline
Retail Sales Consultant
Best Buy
09.2023 - 07.2024
Retail Sales Associate
Best Buy
09.2018 - 09.2023
Baseball Umpire
Downers Grove Youth Baseball
03.2013 - 10.2019
Bachelor of Science - Political Science
Carthage College
High School Diploma -
Downers Grove South High School