Summary
Overview
Work History
Education
Skills
Huge Tech Enthusiast
Timeline
Generic

Dylan Flowers

Downers Grove,IL

Summary

Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction.

Overview

11
11
years of professional experience

Work History

Retail Sales Consultant

Best Buy
09.2023 - 07.2024
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Maintained a Book of Business to follow up with clients and jobs that were being worked on.

Retail Sales Associate

Best Buy
09.2018 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Baseball Umpire

Downers Grove Youth Baseball
03.2013 - 10.2019
  • Promoted good sportsmanship among players.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Promoted fair play by consistently enforcing baseball regulations throughout each match.

Education

Bachelor of Science - Political Science

Carthage College
Kenosha, WI
05.2024

High School Diploma -

Downers Grove South High School
Downers Grove, IL
05.2019

Skills

  • Customer Satisfaction
  • Sales Development
  • Negotiation
  • Upselling strategies
  • Collecting payments
  • Product Demonstrations
  • Building rapport
  • Purchase Recommendations
  • Time Management
  • Problem-Solving
  • Teamwork and Collaboration
  • POS System Operation
  • Store Opening and Closing

Huge Tech Enthusiast

Loves building my own computers and has the hardware knowledge to sell!

Timeline

Retail Sales Consultant

Best Buy
09.2023 - 07.2024

Retail Sales Associate

Best Buy
09.2018 - 09.2023

Baseball Umpire

Downers Grove Youth Baseball
03.2013 - 10.2019

Bachelor of Science - Political Science

Carthage College

High School Diploma -

Downers Grove South High School

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Dylan Flowers