Dylan Jones
Macon ,MS
Summary
At D&s Systems, excelled as a Dispatcher by adeptly managing high-stress situations and ensuring efficient delivery coordination, showcasing strong stress tolerance and communication skills. Enhanced customer service and operational workflow, contributing to a significant improvement in dispatch efficiency and customer satisfaction. Demonstrated exceptional ability in dispatch software and customer relations, fostering trust and professionalism.
Overview
6
6
years of professional experience
Work History
Dispatcher
D&s Systems
Macon, MS
05.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Diesel Technician - Diesel Technology
East Mississippi Community College
Mayhew Ms05.2022
High-school Diploma -
Kemper Academy
De Kalb, MS05.2019
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Maintaining call metrics
- Work Order Management
- Communication Equipment Operation
- Service planning
- Database updates
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
- Route Planning and Adjustment
- Paperwork Processing
- Creative Thinking
- Communication Management
- Customer Request Management
- Service Requests
- Speech Clarity
- Distance Estimation
- Equipment Inspection
- Equipment Orders
- Repair Scheduling
Timeline
Dispatcher
D&s Systems
05.2018 - Current
Diesel Technician - Diesel Technology
East Mississippi Community College
High-school Diploma -
Kemper Academy