Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan McEwan

Santaquin,UT

Summary

Dynamic Shift Leader at Fiiz Drinks with a proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in cash handling and policy enforcement, I excel in fast-paced environments, training staff to maintain high performance and operational efficiency. Committed to fostering a positive atmosphere and driving results.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Leader

Fiiz Drinks
06.2023 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts..
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Served consistent portions following recipes and control standards.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new employees and delegated daily tasks and responsibilities.

Waitress

Santaqueen
09.2021 - 02.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Payson High School
Payson, UT
05.2026

Skills

  • Performance metrics
  • Shift checklists
  • Positive attitude
  • Problem-solving
  • Flexible schedule
  • Professional appearance
  • Policy and procedure enforcement
  • Rules enforcement
  • Cash handling
  • Team leadership
  • Strategic thinking
  • Training assistance

Timeline

Shift Leader

Fiiz Drinks
06.2023 - Current

Waitress

Santaqueen
09.2021 - 02.2022

High School Diploma -

Payson High School
Dylan McEwan