Dylan Taylor
Queen Creek,AZ
Summary
I am a professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Service Manager
Bridgestone Retail Operations LLC.
04.2022 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Meet with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued business.
- Developed and maintained positive relationships with customers to build loyalty and trust.
- Analyze service reports to identify areas of improvement.
Automotive Technician
Bridgestone Retail Operations LLC.
01.2020 - 04.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups, and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
01.2018 - 01.2020
- Reduced out-of-stock occurrences by effectively managing inventory levels and replenishment efforts.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Team leadership
- Customer service
- Problem-solving
- Multitasking and organization
- Outgoing and energetic
Timeline
Service Manager
Bridgestone Retail Operations LLC.
04.2022 - Current
Automotive Technician
Bridgestone Retail Operations LLC.
01.2020 - 04.2022
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
01.2018 - 01.2020
High School Diploma -
Maricopa Community Colleges, Chandler-Gilbert Community College
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