Dylan Wilton
Franklinville
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Residential Sales Representative
Terminix
Levittown, PA
01.2023 - Current
- Developed tailored pest control solutions based on customer needs and property assessments..
- Educated customers on preventative measures to enhance long-term pest management strategies.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Improved client retention rates by swiftly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients for repeat business, providing exceptional customer service and support.
- Collaborated with team members to refine service delivery processes and improve efficiency.
- Exceeded monthly sales goals consistently by employing proactive prospecting methods and maintaining a robust pipeline of leads.
Front of the House Service Member
The Dandelion
Philadelphia, PA
07.2021 - 01.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Front of the House Service Member
The Kitchen Consigliere
Collingswood, NJ
05.2017 - 07.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
Laborer
Liscio's Bakery
Glassboro, NJ
12.2014 - 08.2016
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed regular servicing and preventive maintenance on assigned equipment.
Education
Bachelor of Arts - Health Sciences
Rutgers University - Camden
Camden, NJ05.2020
Associate of Science - Exercise Physiology
Rowan College At Gloucester County
Sewell, NJ12.2017
Skills
- Relationship Building
- Problem Solving
- Anticipating Problems
- Collaboration and Teamwork
- Reliable and Responsible
- Conflict Resolution
Timeline
Residential Sales Representative
Terminix
01.2023 - Current
Front of the House Service Member
The Dandelion
07.2021 - 01.2023
Front of the House Service Member
The Kitchen Consigliere
05.2017 - 07.2021
Laborer
Liscio's Bakery
12.2014 - 08.2016
Associate of Science - Exercise Physiology
Rowan College At Gloucester County
Bachelor of Arts - Health Sciences
Rutgers University - Camden