Dyllan Sheppard
Rochester,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at VIP Orion Abbey, LLC. Excelled in staff training and maintaining a safe environment, demonstrating exceptional team leadership and health and safety skills. Achieved significant improvements in service delivery and employee engagement, fostering a loyal customer base through outstanding service standards.
Overview
3
3
years of professional experience
Work History
Bar Manager
VIP Orion Abbey, LLC
Auburn Hills, MI
06.2021 - 06.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Manager
Pasta Per Trio
Rochester Hills, MI
06.2020 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachlors Finance - Finance
Grand Valley State University
Allendale, MI03.2026
High School Diploma -
Rochester Adams High School
Rochester Hills, MI03.2022
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
Timeline
Bar Manager
VIP Orion Abbey, LLC
06.2021 - 06.2023
Manager
Pasta Per Trio
06.2020 - 04.2021
Bachlors Finance - Finance
Grand Valley State University
High School Diploma -
Rochester Adams High School