Dynasty McGee
Houston,TX
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Manager in Training
The Address
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Waitress Trainer
The Address
01.2019 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Waitress
The Address
05.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Entrepreneur
Dynasty's Empire
01.2020 - 05.2023
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Education
Bachelor of Arts - Broadcast Journalism
Penn State University
University Park, PA08.2015
Skills
- Staff Leadership
- Customer Service
- Strong multitasking
- Greeting guests
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Team Collaboration
Timeline
Manager in Training
The Address
09.2023 - Current
Entrepreneur
Dynasty's Empire
01.2020 - 05.2023
Waitress Trainer
The Address
01.2019 - Current
Waitress
The Address
05.2018 - Current
Bachelor of Arts - Broadcast Journalism
Penn State University
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