Dana VonGettrost
Riverside,CA
Summary
Seeking an opportunity to utilize my impeccable customer service skills gained through more than eighteen years of frontline experience. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Versatile employee with experience in working in a multitude of adverse conditions with a friendly demeanor. Executing efficient and exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and overall satisfaction.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Speedway Gas Station
Riverside, CA
03.2021 - 11.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each month starting on the 30th or 31st to prepare for the following month's new promotions and deals.
Cashier/Shift Lead
AMPM Arco Gas Station
, CA
06.2018 - 07.2020
- Accurate and proper handling of cash, debit and verifone payments
- California Lottery; detailed logs every shift w/ all paperwork in order as well as maintaining & upholding guidelines set in place by CA lottery regulations/ store policy
- Cleaning/ Sanitizing store restrooms, contact surfaces as well as fuel pumps
- Making sure parking lot and fuel islands are orderly
- Train new employees
- Cooking, baking and keeping display cases full
- Providing customers w/ fresh coffee every 2 hours
- Stocking the coffee islands/ napkin dispensers/ condiments
- Check dates/ stock shelves
- Keeping the coolers fully stocked according to the company schematic
- Providing outstanding customer service while resolving customer's questions & concerns
- Efficient time management as I often worked alone to complete all tasks on my shift
Cashier/ Server
Archibald's Drive Thru
, CA
04.2018 - 05.2019
- Take orders accurately, serve food in accordance with federal and state regulations, prepare/ serve alcohol to persons with valid identification, clean and stock dining room/ coffee area/ tables, resolve customer issues calmly with care and concern as well as cash handling.
Inside/ Driver
DeMatteo's
Riverside, CA
08.2018 - 03.2019
- Make/ prepare sandwiches, salads, pastas, pizzas, calzones, stromboli's, etc
- Also running the cash register when assisting customers and delivering orders in a safe and timely manner.
Crew Member/Cashier/Cook
The Sweet Stop
Riverside, CA
07.2018 - 03.2019
- The Sweet Stop is a traveling food truck/ catering business and the work is seasonal
- Responsibilities included setting up/ tearing down, pour (make) funnels/ mini donuts, dress the funnels, take customer orders and accurately calculate the total without assistance/ convenience of a register quickly
- Also required to be a product promoter occasionally.
Crew Member
Charley's Philly Steaks
Riverside, CA
11.2017 - 06.2018
- Accurately and in a timely fashion, take customer's orders at the register while providing excellent customer service
- Prepare delectable sandwiches to customer's tailored requests
- Provide cash handling responsibilities, including deposits of large amounts to the bank on behalf of the management team
- Consistently provide leadership skills to the team by opening and closing the restaurant
Education
No Degree - Psychology
12.2020 - Current
I have taken a sabbatical and am currently considering other career paths that I feel are better suited for me.
Skills
Customer assistance
Drawer management
Refund handling
Spirit, wine and beer expertise
Product restocking
Till counting
Time management skills
Written and verbal communication
Reports and documents
Cash register systems
Safe verifications
Money handling
Order taking
Staff Training
Inventory management
Point-of-sale system operation
Basic math skills
Retail merchandising
Liquor law compliance
Cleaning and sanitizing
Identification checks
Product knowledge
Records Maintenance
Coaching and mentoring
Cash Handling
Sales expertise
Cash drawer management
Stocking and replenishing
Currency counting
Receipt and refund issuance
Guest inquiries
Purchase assistance
Cash register operation
Product and service sales
Refunds and exchanges
Point of sale operation
Customer Relations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Cashier - Speedway Gas Station
03.2021 - 11.2021
South University - No Degree, Psychology
12.2020 - Current
Inside/ Driver - DeMatteo's
08.2018 - 03.2019
Crew Member/Cashier/Cook - The Sweet Stop
07.2018 - 03.2019
Cashier/Shift Lead - AMPM Arco Gas Station
06.2018 - 07.2020
Cashier/ Server - Archibald's Drive Thru
04.2018 - 05.2019
Crew Member - Charley's Philly Steaks
11.2017 - 06.2018