Lauren Craig
Sultan,WA
Summary
Enthusiastic and reliable server; takes pride in providing excellent customer service and creating memorable dinning experiences. Skilled in anticipating customer needs, Maintains focus and positive attitude in stressful situations and high-volume environments. Eager to be a part of a strong team with shared focus in nourishing a stellar reputation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Walla Walla Steak Co.
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Behavior Specialist
ProCare Therapy - Public School Services
05.2022 - Current
- Improved student behavior by implementing individualized behavior support plans and strategies.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Enhanced teacher-student relationships by providing guidance on effective communication and rapport-building techniques.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
Server
GOOD BREWING CO.
08.2022 - 03.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
20 Corners Brewing Co.
06.2022 - 08.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Everest Community College
Everett, WA2010
Monroe High School
Monroe, WA2006
Skills
- Cool Under Pressure
- Guest SatisfactionHigh-Volume Environments
- Safe Food Handling Procedures
- Shinning 5⭐Google reviews
- Energetic and Outgoing
- Wine Service
Certification
WA Food handlers permit.
WA MAST Server permit Class 12 & 13.
First aid CPR.
Timeline
Server
Walla Walla Steak Co.
05.2023 - Current
Server
GOOD BREWING CO.
08.2022 - 03.2023
Server
20 Corners Brewing Co.
06.2022 - 08.2022
Behavior Specialist
ProCare Therapy - Public School Services
05.2022 - Current
Everest Community College
Monroe High School
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